Shipments

Tracking, sending and receiving shipments

Let us help you with information on how to track your shipment, prepare goods for transport or receive them. Contact us for more information.

Shipment tracing

You can check the current status of your shipment on www.track-trace.com. Enter your Air Waybill (AWB) number into the “Air Cargo” field. An example of an Air Waybill is shown below.

If you're having trouble retrieving information about your shipment, we'll be happy to help you locate it. Contact us:

Cargo Master on duty

+386 4 2061 285

cargo@fraport-slovenija.si

Receiving Shipments

Receiving EU shipments or shipments with the C customs status

Obtain the AWB and warehouse release order from the airline.
Complete the customs procedures. You can authorize one of the freight forwarding companies at the airport to carry out the first two steps.
Take the warehouse release order to the import warehouse counter.
After paying the storage service fees, we will load the shipment into your vehicle at the warehouse.
Confirm the receipt of goods by signing the warehouse release order.

Please note: storage fees for regular customers shall be invoiced with a cumulative invoice.

Receiving non-EU shipments with T1 customs status

Obtain the AWB and warehouse release order from the airline.
Complete the customs procedures. You can authorize one of the freight forwarding companies at the airport to perform the first two steps.
Go to the counter of the import warehouse with the warehouse release order, issued by the freight forwarding company or the customs.
After paying the storage service fees, we will load the shipment into your vehicle at the warehouse.
Confirm the receipt of goods by signing the warehouse release order.

Please note: storage fees for regular customers shall be invoiced with a weekly cumulative invoice.

Procedure for preparing goods for shipment

The procedure for preparing goods for shipment begins after the order has been received. Before dispatch, you must ensure that the goods are properly packed and labelled. Packaging protects the contents and other goods from damage, caused by transport, while the labels prescribe how the shipment must be handled.

After the goods have been prepared for dispatch, you must contact the freight forwarding company and reserve adequate transportation space for the entire trip.

You must provide the freight forwarding company with detailed information about the goods, the necessary shipping documents and arrange for the delivery of your cargo to the airport.

After the shipment has been handed over, it is recommended to send all information about the shipment to the consignee, so that necessary documentation can be prepared before the shipment arrives at its destination.

Shipping goods is an involved and complex procedure. We recommend that you consult with your freight forwarding company before shipping the goods so as to gain information about any special requirements or promotions offered by the carriers.

1. In exceptional circumstances, a shipment can be received or released outside regular hours. In such cases it is necessary to state this in writing 12 hours in advance and to charge for actual work performed.
2. For storage services beyond regular hours, the rate goes up by 100%.
3. Storage fees for dutiable shipments that the depositor or agent assigns to the customs office free of charg, because of the expiry of storage time or any other reason, are settled by the depositor or his agent prior to delivery to the customs office.
4. ABS (short for Avioblagovno skladišče - our Air Cargo Center) is responsible for damage caused to stored goods, except when it can be shown that such damage arose as the result of circumstances that could not be avoided or averted, or if it arose at the fault of the depositor, because of a defect or the nature of the goods, or because of poor packaging.
5. Compensation for goods damaged, destroyed or lost through the fault of ABS, may not exceed the actual value of the goods or at most USD 20 per kg of the damaged or missing portion of the shipment. ABS insures stored goods against standard risks unless agreed otherwise between the parties. If an insurance case occurs, compensation is paid to the depositor by the insurer.
6. As a rule, ABS receives only properly packaged goods at its warehouse, protected against damage that could occur from handling in storage. Goods must in particular meet the requirements for safe air transport.
7. After 30 days of storage of a shipment in the warehouse, ABS issues the first bill for the payment of storage fees on the basis of the applicable price list. All subsequent storage bills are then issued on a monthly basis.
8. The receiver of goods from the warehouse must inspect the goods and, if he discovers an irregularity in the goods, must notify the responsible employee at ABS.
9. Otherwise it shall be deemed that the goods were received in good order.
10. If the depositor is late in payment, statutory default interest is charged and the depositor is obligated to pay this upon receipt of the debit note. In the case of late payment, ABS may stop further performance of services, assert its pledge right on other stored goods, or cash in financial instruments for insurance of payment.
11. The capacity of storage areas for special storage (refrigerated, freezer, etc.) is limited, and therefore we cannot ensure suitable storage conditions for unannounced shipments. In such cases ABS is not liable for possible damage. Major shipments must be arranged for in advance.
12. For goods that require special storage conditions, all documents (the AWB and cargo manifest) must be visibly and properly marked. The AWB must include the storage conditions (Handling Information), and the cargo manifest must also bear the proper IMP code in addition to the type of goods. Individual packages must be visibly marked with appropriate labels (e.g., PERISHABLE) and a label that indicates the required temperature conditions of storage. If these conditions are not met, ABS is not responsible for possible damage.
13. Basic rules and timing requirments that apply for export shipments
  Only shipments ready for carriage will be accepted on transport. This means:
  - the shipment is properly packed, safe for storage and transport by air,
  - the shipment is properly marked according to the weight,
  - the dimensions of the shipment may not exceed the dimensions of cargo compartment or dimensions of the aircraft compartment doors and
  - the shipment is properly marked to provide proper handling. It is also important that time requirments for receiving shipments and delivering documents are assured. Time requirments at Jože Pučnik Airport are: Time requirments
14. In accordance with applicable law, all consignments must be security checked by X-ray or manually, if x-ray check is not possible.
  Aerodrom Ljubljana, d.o.o. may approve commercial discounts and other benefits to users on the base price of airport services. Commercial discounts can be granted to users according to volume and number of airport services and in the case of special business interest.
15. All prices listed in the pricelist are given in EUR.
16. VAT is charged to listed prices in accordance with applicable law.

Did you find the information you were looking for?

Tracking, sending and receiving shipments

Shipment tracing

Cargo Master on duty

Receiving Shipments

Procedure for preparing goods for shipment

Aircargo center Ljubljana terms and conditions